Remote Cyber security Jobs · Customer Service

• Provide timely customer support across phone, chat, email, and ticketing channels, resolving PCI DSS inquiries with first-contact resolution.
• Guide customers through compliance processes using clear, step-by-step instructions and troubleshoot the online platform.
• Maintain accurate records, identify recurring issues, and recommend process improvements to enhance efficiency.

The company specializes in payment-card compliance and cybersecurity solutions, providing customer support for PCI DSS requirements. It is a remote-first organization that values accuracy and customer-first mindset, though specific team size is not disclosed.

• Serve as primary point of contact for users of application security and cloud security tools, helping teams understand and remediate findings.
• Manage security requests through ServiceNow, analyze findings, and provide hands-on support and troubleshooting.
• Collaborate with teams to improve customer experience, develop knowledge base articles, and identify automation opportunities.

Marlabs is a global AI and Digital Solutions Consulting firm delivering intelligent solutions across AI, data, analytics, and product engineering. Since 2000, the company has partnered with large healthcare, life sciences, financial services, and government organizations, fostering an innovative and dynamic team culture.

• Act as a liaison between partners and the Security Operations Center, providing exceptional customer support via phone, email, and chat.
• Break down complex SOC concepts and product behavior into digestible guidance for partners, ensuring understanding during incidents.
• Collaborate with internal teams to clarify detection coverage and product issues, while advocating for partner needs and improving documentation.

Huntress is a cybersecurity company that provides enterprise-grade managed security products to protect businesses. Founded in 2015, the company protects over 4 million endpoints and 7 million identities worldwide with a fully remote team.